Nestopar Return & Refund Policy

Effective Date: This Return & Refund Policy (“Policy”) becomes effective on the date the User creates a Nestopar account and accepts the terms of Nestopar. All rights, obligations, and timelines for returns, refunds, replacements, and related processes shall apply from that date forward (“Effective Date”).

1. Preamble

This Return & Refund Policy governs the rights and obligations of users (“Customers” or “Users”), sellers (“Sellers”), merchants (“Merchants”), and Nestopar Pvt. Ltd. (“Nestopar,” “Company,” “we,” or “us”) in relation to the return, replacement, and refund of goods and services purchased through the Nestopar platform, including but not limited to Nestopar Shop (e-commerce transactions), Nestopar Pro (local merchant discounts and offline offers), and digital goods or subscriptions. This Policy is issued pursuant to the Consumer Protection Act, 2019, the Information Technology Act, 2000, and other applicable Indian laws and regulations, and is binding upon all parties transacting through the Platform.

2. Definitions

  • Customer/User: Any individual or entity that creates an account on Nestopar and purchases goods or services through the Platform.
  • Seller: A third-party vendor or distributor who lists and sells goods via Nestopar Shop.
  • Merchant: A business offering local services, products, or event tickets through Nestopar Pro.
  • Product(s): Includes all physical goods, digital goods, subscriptions, vouchers, tickets, and services transacted via the Platform.
  • Defective/DOA: A material fault, damage, or non-functionality present at delivery or first use.
  • Return Window: The time period during which a User may initiate a return request.
  • Refund: Reimbursement of monies in the same form of payment used, unless otherwise agreed.
  • Replacement: Provision of the same Product of the same model/specifications/brand where a defect is confirmed.
  • Warranty: Manufacturer/brand post-sale repair or replacement guarantee.
  • Non-Returnable: Categories excluded from return, except if received damaged/defective.
  • Serviceability Area: Locations/pin codes where delivery, installation, and after-sales service are available.
  • Proof of Purchase: Invoice, order confirmation, payment confirmation, and delivery records.

3. Scope and Applicability

This Policy applies to all goods purchased on Nestopar Shop, services, tickets, and offers redeemed through Nestopar Pro, and digital content, subscriptions, or vouchers delivered through the Platform. Nestopar functions solely as an intermediary under the Information Technology Act, 2000. Title, risk, and responsibility for Products rest with the Seller or Merchant. This Policy does not override statutory consumer rights under Indian law. Where applicable law grants broader protection, such rights shall prevail.

4. General Principles

  • Returns accepted only if defective, damaged, or materially different, requested within Return Window, and returned in original packaging with all accessories.
  • Items marked “Non-Returnable” are excluded except if received defective/damaged.
  • All return requests subject to inspection and approval.
  • Refunds processed only after inspection.
  • Refund timelines depend on payment method; delays possible due to banking channels.

5. Returns under Nestopar Shop (E-Commerce)

Mobiles, Laptops & Small Electronics

  • Delivery agents will unbox in User’s presence; User must verify condition.
  • If defective/incorrect, User must refuse delivery.
  • Once accepted, manufacturer’s warranty begins.
  • No returns for cosmetic issues, software, forgotten passwords, or user-induced damage.

Large Appliances (TVs, Refrigerators, Washing Machines, ACs, etc.)

  • Unboxing only by brand-authorized engineers; self-unboxing voids return eligibility.
  • If certified defective during installation, replacement of same model/brand applies.
  • No returns for preference, color, or fitting issues.
  • Manufacturer warranty applies after installation.
  • Serviceability restricted to specific pin codes.
  • Nestopar’s liability limited to delivery, installation scheduling, and processing valid claims.

Fashion & Apparel

  • Returns within 10 days if unused and tags intact.
  • Innerwear/lingerie/socks/swimwear non-returnable except if defective.
  • Size exchanges subject to availability.

Home & Furniture

  • Replacement within 10 days for confirmed defects.
  • Customized/made-to-order furniture non-returnable.

Beauty, Health & Grocery

  • Non-returnable due to hygiene/consumable nature.
  • Refund only if expired/defective/wrong at delivery.

Jewelry & Eyewear

  • Imitation jewelry, watches, eyewear returnable within 10 days if unopened.
  • Precious metals/stones non-returnable except defective on delivery.

Toys & Baby Products

  • Toys returnable within 10 days.
  • Diapers, bottles, wipes non-returnable.

Sports & Fitness

  • Equipment returnable within 10 days for defects.
  • Hygiene items excluded.

Digital Goods & Subscriptions

  • Non-returnable once delivered.
  • Refunds only if delivery fails or file is corrupted.

6. Refund Processing

  • Refunds initiated after inspection.
  • Timelines: UPI/Net Banking 3–5 days, Cards 5–7 days, EMI 7–10 days, Wallet 1–2 days.
  • COD refunds processed via bank/wallet.
  • Partial refunds apply if accessories missing.
  • Chargebacks may delay refunds pending investigation.

7. Return Logistics & Inspections

  • Pick-up scheduled based on courier availability.
  • User must hand over Product in acceptable condition.
  • Tampered serial/IMEI or misuse disqualifies return.
  • Users must erase personal data before returning devices.

8. Nestopar Pro (Local Merchant Transactions)

  • Restaurants: No refund after consumption.
  • Events: Refund only if canceled by organizer.
  • Retail shops: Exchanges per store policy.
  • Salons/Spas: Refund only if service not delivered.

9. Exclusions & Fraudulent Returns

  • Change of mind not valid for return.
  • Misuse, negligence, unauthorized repair void eligibility.
  • Fraudulent returns may lead to suspension and forfeiture.

10. Consumer Rights & Legal Compliance

This Policy does not curtail statutory rights under the Consumer Protection Act, 2019. Users may seek remedies before Consumer Commissions where applicable.

11. Force Majeure & Limitation of Liability

Nestopar is not liable for delays/failures due to natural disasters, strikes, supply disruptions, or government actions. Liability limited to Product value in question.

12. Dispute Resolution & Governing Law

Disputes first attempted amicable resolution. If unresolved, subject to Mumbai courts’ jurisdiction. Mediation/arbitration may be proposed.

13. Final Provisions

  • Nestopar may amend Policy with notice.
  • If any provision unenforceable, others remain valid.
  • English version prevails over translations.