Nestopar Seller Policy & Agreement

NESTOPAR

SELLER POLICY & SELLER AGREEMENT

A Comprehensive Policy for All Sellers on the Nestopar Marketplace Platform

Version 3.2 | Effective Date: June 2026

Issued by: Nestopar Private Limited

3rd Floor, Royal Plaza, Link Road, Andheri West, Mumbai – 400053

Governing Law: Laws of the Republic of India

LEGAL NOTICE: This document is legally binding on all registered Sellers. By completing Seller registration on the Nestopar Platform, you confirm that you have read, understood, and irrevocably agreed to all terms and conditions set forth herein.

PREAMBLE

Nestopar Private Limited ("Nestopar", "We", "Us") operates www.nestopar.com and the Nestopar mobile application as a marketplace e-commerce entity under the Consumer Protection (E-Commerce) Rules, 2020. The Platform facilitates direct transactions between independent Sellers and Buyers without Nestopar taking ownership of or title to any goods at any point.

This Seller Policy & Agreement ("Agreement") is legally binding between Nestopar and every Seller who registers on the Platform. By clicking "I Agree" or listing any product, the Seller unconditionally accepts all terms herein. This Agreement should be read alongside the Nestopar Terms of Service and Privacy Policy.

SECTION 1: DEFINITIONS & INTERPRETATION

1.1 Key Definitions

Term	Definition
"Agreement"	This Seller Policy & Agreement and all schedules, policies, and documents incorporated by reference.
"Applicable Law"	All Central and State legislation, rules, regulations, notifications, and orders applicable to the Seller's business and products in India from time to time.
"Buyer"	Any person or entity purchasing or attempting to purchase a product listed by a Seller on the Platform.
"COD"	Cash on Delivery – a payment method where the Buyer pays in cash at the time of delivery.
"CGST Act"	The Central Goods and Services Tax Act, 2017, as amended.
"Consumer Protection Act"	The Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
"Defective Product"	Any product that is damaged, non-functional, significantly not as described, or counterfeit upon delivery.
"DPDPA"	The Digital Personal Data Protection Act, 2023.
"E-Commerce Rules"	The Consumer Protection (E-Commerce) Rules, 2020.
"Force Majeure Event"	An event beyond reasonable control including Acts of God, war, government orders, pandemic, or declared national emergency. Shortage of stock or financial difficulty does NOT constitute a Force Majeure Event.
"FSSAI"	Food Safety and Standards Authority of India under the Food Safety and Standards Act, 2006.
"GST"	Goods and Services Tax levied under the CGST Act, IGST Act, SGST Acts, or UTGST Act.
"GSTIN"	Goods and Services Tax Identification Number issued to a registered taxpayer.
"Handling Time"	The number of business days from order confirmation to dispatch, as declared by the Seller on the listing.
"Listing"	A product page created by a Seller on the Platform offering a specific product for sale.
"MRP"	Maximum Retail Price – the maximum price at which a packaged product may be sold to a consumer, inclusive of all taxes, as per the Legal Metrology (Packaged Commodities) Rules, 2011.
"Net Settlement Amount"	Amount payable to Seller after deducting Platform Fee, Payment Gateway Fee, courier charges, TCS, TDS, and any other applicable deductions.
"Order"	A confirmed purchase by a Buyer of a Seller's product through the Platform.
"PAN"	Permanent Account Number issued by the Income Tax Department of India.
"Platform"	The Nestopar website (www.nestopar.com), mobile application (iOS and Android), and Seller Portal (seller.nestopar.com).
"Product"	Any tangible good listed by a Seller on the Platform for sale to Buyers.
"Prohibited Product"	Any product listed in Section 9 that may not be listed or sold on the Platform under any circumstances.
"Seller"	Any individual, sole proprietor, partnership, LLP, or company registered on the Platform to sell products to Buyers.
"Seller's Return/Refund/COD Policy"	The Seller's own product-level policy on returns, refunds, and COD availability, set by the Seller per product and displayed to Buyers on the product listing page before purchase.
"TCS"	Tax Collected at Source under Section 52 of the CGST Act, 2017.
"Transaction"	A completed sale from order placement to delivery confirmation.

1.2 Interpretation

Words in the singular include the plural and vice versa.
References to a statute include all amendments, subordinate legislation, and replacements.
"Business days" means Monday through Saturday excluding public holidays in India.
In case of conflict, the more specific provision prevails over the general.

SECTION 2: LEGAL FRAMEWORK & GOVERNING REGULATIONS

2.1 Applicable Indian Laws

All Sellers must comply with the following Indian laws (list is illustrative, not exhaustive):

Legislation	Relevance
Consumer Protection Act, 2019 & E-Commerce Rules, 2020	Seller disclosure, return/refund obligations, grievance redressal, unfair trade practices
Information Technology Act, 2000 & IT Rules, 2021	Electronic contracts, IP takedowns, intermediary compliance, data security
CGST Act, 2017 & IGST Act, 2017	GST registration, TCS, tax invoicing, HSN codes
Income Tax Act, 1961	TDS, advance tax, income reporting
Legal Metrology Act, 2009 & Packaged Commodities Rules, 2011	MRP labelling, net quantity, mandatory declarations on packaging
FEMA, 1999 & RBI Regulations	Cross-border payments, import/export
FDI Policy – DPIIT Press Note 2 of 2018	Marketplace model compliance, 25% vendor cap
Food Safety and Standards Act, 2006	FSSAI licensing, food labelling, shelf-life
Drugs and Cosmetics Act, 1940 & Medical Devices Rules, 2017	Drug licences, CDSCO registration, Schedule H compliance
BIS Act, 2016	Mandatory BIS/ISI certification for specified products
Trademarks Act, 1999 & Copyright Act, 1957	IP ownership, infringement
Competition Act, 2002	Anti-competitive practices, price fixing
Environment Protection Act, 1986 & E-Waste Rules, 2022	EPR obligations, packaging compliance, hazardous substances
Plastic Waste Management Rules, 2016 (amended)	Single-use plastic restrictions, packaging standards
Wildlife Protection Act, 1972	Prohibition on protected species products
Arms Act, 1959 & NDPS Act, 1985	Prohibition on arms, narcotics, explosives
Prevention of Money Laundering Act, 2002	KYC, suspicious transaction obligations
Digital Personal Data Protection Act, 2023	Personal data processing, consent, data breach notification
Arbitration and Conciliation Act, 1996	Dispute resolution by arbitration
Contract Act, 1872	Validity and enforcement of this Agreement
Insolvency and Bankruptcy Code, 2016	Eligibility – sellers under CIRP are ineligible
Antiquities and Art Treasures Act, 1972	Antiques compliance, ASI clearance
Infant Milk Substitutes (IMS) Act, 1992	Baby food and infant formula restrictions
Seeds Act, 1966 & Insecticides Act, 1968	Agri-input licensing and compliance
Toys (Quality Control) Order, 2020	Mandatory BIS certification for all toys including imports
Battery Waste Management Rules, 2022	EPR for battery products
Biological Diversity Act, 2002	Prohibition on commercialisation of protected biological resources

2.2 Nestopar as Marketplace Intermediary

Nestopar is a marketplace intermediary under the IT Act, 2000, and complies with the FDI Policy for e-commerce (100% FDI under automatic route for marketplace model).
Nestopar does NOT own, manufacture, or inspect any product listed by Sellers. Nestopar does NOT set or influence Seller pricing.
Each Seller is an independent legal entity solely responsible for product quality, legal compliance, consumer obligations, and all tax matters.

SECTION 3: SELLER ELIGIBILITY & REGISTRATION

3.1 Eligibility Criteria

Must be a legally constituted individual, sole proprietor, partnership, LLP, or company resident/registered in India with capacity to enter into contracts under the Indian Contract Act, 1872.
Must be at least 18 years of age (individuals) or have authorised representation (entities).
Must hold a valid, active GSTIN – mandatory regardless of turnover under Section 24(ix) of the CGST Act, 2017.
Must hold a valid PAN issued by the Income Tax Department of India.
Must maintain an active bank account with a scheduled commercial bank in India.
Must NOT be registered under the GST Composition Scheme (Section 10 of CGST Act, 2017) – Composition dealers cannot supply through e-commerce operators as per Section 10(2)(d).
Must NOT be permanently banned from the Platform or declared insolvent under the Insolvency and Bankruptcy Code, 2016.

3.2 Mandatory Registration Documents

Entity Type	Mandatory Documents
Individual / Sole Proprietor	PAN Card; Aadhaar Card; GSTIN Certificate; Cancelled cheque; Business address proof; Udyam / Shop & Establishment Registration
Partnership Firm	Partnership Deed; PAN of firm; GSTIN Certificate; Authorisation letter signed by all partners; Cancelled cheque
LLP	LLP Agreement; MCA Certificate of Incorporation; DPIN; GSTIN Certificate; Authorised Partner letter; Bank details
Private / Public Limited Company	Certificate of Incorporation; MoA & AoA; Board Resolution; PAN of company; GSTIN Certificate; Bank details

3.3 Seller Profile – Mandatory Displays (Rule 6, E-Commerce Rules 2020)

Every Seller's profile must display accurately at all times:

Legal name of registered entity / individual
Registered principal geographic address and all warehouse / dispatch addresses
Active customer care email and telephone number
GSTIN and PAN (where required by law or Nestopar policy)
Name, designation, and contact details of Seller's Grievance Officer
Country of origin for every product listed

3.4 Ongoing Compliance

All licences and certificates must be renewed before expiry and updated on the Seller Dashboard at least 15 days before expiry.
Any material change in business (GSTIN, address, entity structure, bank account) must be notified to Nestopar within 7 business days.
Each legal entity may operate only ONE Seller Account. Multiple accounts for the same PAN/entity are prohibited and lead to permanent ban of all associated accounts.

SECTION 4: SELLER OBLIGATIONS UNDER INDIAN LAW

4.1 Obligations Under Consumer Protection (E-Commerce) Rules, 2020

Rule 6 of the E-Commerce Rules, 2020 mandates the following for all marketplace Sellers:

Provide true, accurate, and complete product information to be displayed on the Platform.
Ensure advertising and product descriptions are truthful and comply with all applicable laws.
Refrain from all unfair trade practices as defined under Section 2(47) of the Consumer Protection Act, 2019.
Honour the return, refund, and exchange terms declared on the product listing; not misrepresent or withdraw these terms after purchase.
Not manipulate prices to gain unreasonable profits or to exploit Buyers.
Not discriminate between Buyers of the same class without a genuine cost-based justification.
Appoint a Grievance Officer and display contact details on the Seller profile.
Acknowledge consumer complaints within 48 hours and resolve within 1 month.

4.2 Product Information Obligations

Every listing must include: complete and accurate product title, brand, description, specifications, MRP (inclusive of all taxes), country of origin, HSN code, available stock quantity, and all mandatory category-specific information.
Legal Metrology compliance: all packaged products must display net quantity, MRP, manufacturer name and address, date of manufacture, best-before/expiry date, batch number, and customer care details – on both the packaging and the listing.
FSSAI Licence number must appear on all food and beverage listings; FSSAI-compliant labelling is mandatory.
BIS certification number must appear on all products under mandatory BIS certification.

4.3 Seller Code of Conduct – Prohibited Behaviour

4.3.1 Listing & Product

Do NOT list products without valid right to sell or without holding requisite licences.
Do NOT list counterfeit, grey-market, or IP-infringing products.
Do NOT misrepresent product as "new" if it is refurbished, used, or damaged.
Do NOT list products as "In Stock" when not physically available within declared Handling Time.

4.3.2 Reviews & Ratings

Do NOT post, purchase, or arrange fake, biased, or incentivised reviews.
Do NOT threaten, intimidate, or offer refunds/gifts to Buyers in exchange for removal or modification of negative feedback.

4.3.3 Buyer Communication

Do NOT contact Buyers outside the Platform's messaging system for commercial solicitation.
Do NOT request Buyers to pay through channels other than the Platform's payment gateway.
Do NOT use Buyer personal data for any purpose other than fulfilling the specific order.

4.3.4 Platform Abuse

Do NOT engage in self-purchase or manipulation of sales rankings or algorithms.
Do NOT scrape data from the Platform or interfere with its technology infrastructure.

4.4 Intellectual Property Obligations

Sellers must own or hold valid licences for all IP in their products and listings.
Upon receipt of a valid IP infringement notice, Nestopar may remove the listing immediately per IT (Intermediary Guidelines) Rules, 2021, without prior notice to the Seller.
Sellers indemnify Nestopar for all IP claims arising from Seller Content.

4.5 Product Safety & Environmental Obligations

All products must meet applicable BIS safety standards; Sellers of EEE must comply with the E-Waste (Management) Rules, 2022, including obtaining EPR Authorisation from CPCB.
Sellers must comply with the Plastic Waste Management Rules, 2016 (as amended) – no non-compliant single-use plastics in packaging.
In the event of a product safety recall, Seller must immediately notify Nestopar, cooperate in delisting, and arrange returns/replacements for affected Buyers.

SECTION 5: PRODUCT LISTING STANDARDS

5.1 Title, Images & Description

Title: accurate, 200 characters max; no promotional phrases, price, or contact details; no ALL CAPS.
Images: minimum 1, maximum 9; main image on white/clean background with product occupying 85%+ of frame; minimum 1000×1000 px; no watermarks or overlaid text on main image.
Description: factual, complete, in English or Hindi; no HTML, phone numbers, or external URLs; health/medical claims require CDSCO/FSSAI/AYUSH approval.
HSN code must be correctly assigned for every product for accurate GST classification.
Inventory count must be accurate at all times; listing unavailable products as "In Stock" is prohibited.

5.2 Category-Specific Licences Required Before Listing

Category	Required Licence / Certificate
Food & Beverages	FSSAI Licence or Registration; FSSAI-compliant label
Pharmaceuticals (OTC / Schedule H)	Drug Licence Form 20/21; prescription verification for Schedule H; CDSCO compliance
Medical Devices (Class A/B)	CDSCO Registration; Medical Devices Rules 2017 compliance
Medical Devices (Class C/D)	CDSCO Manufacturing / Import Licence; case-by-case Nestopar review
Cosmetics / Skin Care	Drug Licence for cosmetics; BIS cert for mandated categories
Electronics (BIS-mandated)	Valid BIS licence with R-number or CRS registration
Gold / Silver Jewellery	BIS Hallmarking Registration; HUID for each piece (mandatory per BIS Hallmarking Order 2021)
Toys (all, including imports)	BIS certification under Toys (Quality Control) Order, 2020
Helmets	BIS IS 4151 (two-wheeler helmets)
Drones / UAVs	DGCA Type Approval; UIN registration; Digital Sky Platform compliance
Wireless / Radio Devices	WPC (Wireless Planning and Coordination Wing, DoT India) approval
Ayurvedic / Unani / Siddha / Homeopathic	AYUSH Manufacturing / Retail Licence from State AYUSH Authority
Pressure Vessels / Gas Cylinders	PESO (Petroleum and Explosives Safety Organisation) approval; BIS certification
Infant Formula / Baby Food	FSSAI Licence; IMS Act, 1992 compliance; mandatory IMS Act warning
Pesticides / Agrochemicals	CIB&RC (Central Insecticides Board & Registration Committee) registration; state dealer licence
Seeds	Seed Dealer Licence under Seeds Act, 1966; State Agriculture Dept. approval
Antiques (>75 years old)	Antiquities and Art Treasures Act, 1972 compliance; ASI clearance where applicable

SECTION 6: CATEGORY-SPECIFIC POLICIES

The following requirements are in addition to the general obligations in Sections 4 and 5. Nestopar may add, modify, or withdraw category-specific policies with 30 days' notice on the Seller Portal.

6.1 Food & Beverages

FSSAI Licence number must be prominently displayed in the listing and on the product label.
All food labels must comply with Food Safety and Standards (Labelling and Display) Regulations, 2020: product name, ingredient list, allergen declaration, nutritional info, FSSAI number, manufacturing and expiry dates, batch number, manufacturer details.
Minimum remaining shelf life at dispatch: 60% for products with shelf life ≤90 days; 50% for products with shelf life 91–365 days; 6 months for products with shelf life >365 days.
Products making health claims must comply with the Food Safety and Standards (Health Claims) Regulations, 2018 and must have prior FSSAI approval.
Products violating the IMS Act, 1992 (infant formula, follow-up formula) are subject to strict listing restrictions and mandatory IMS warning.

6.2 Pharmaceuticals & Healthcare

OTC drugs may be listed subject to valid Drug Licence (Form 20), CDSCO compliance, and mandatory disclaimer: "Consult a doctor before use. Not a substitute for professional medical advice."
Schedule H drugs require prescription verification mechanism approved by Nestopar before any listing.
Schedule H1 and Schedule X drugs are STRICTLY PROHIBITED – see Section 9.
Medical devices: Class A/B may be listed with CDSCO registration; Class C/D require CDSCO Manufacturing/Import Licence and case-by-case Nestopar approval.

6.3 Electronics & Electrical Appliances

All products under the Electronics and IT Goods (Requirement for Compulsory Registration) Order, 2012 (CRS Order) must have valid BIS R-number / CRS certificate.
EEE Sellers must comply with E-Waste (Management) Rules, 2022: EPR Authorisation from CPCB, annual EPR targets, crossed-out wheelie bin symbol on products and packaging, take-back mechanism.
All mobile phone chargers and cables must comply with BIS IS 13252 standard for USB-C (in alignment with India's harmonised charger policy).
BEE star ratings for ACs and appliances must be accurately displayed; misrepresentation of energy efficiency rating is prohibited.

6.4 Jewellery & Precious Metals

All gold (14K, 18K, 20K, 22K, 23K, 24K) and silver jewellery must be BIS Hallmarked per BIS Hallmarking (Compulsory) Order, 2021.
Each piece must have a HUID (Hallmark Unique Identification) – a 6-character alphanumeric code displayed in the product listing.
Listings must state: metal type, karat/purity, HUID, metal weight, gemstone details (with gemmological certificate from GIA/IGI or equivalent), and making charges disclosed separately.

6.5 Toys, Games & Baby Products

Mandatory BIS certification under the Toys (Quality Control) Order, 2020 for ALL toys including imports (IS 9873 series for general toys; IS 15644 for stuffed toys; IS 15436 for soft toys). No BIS = listing rejected.
Age grade must be displayed ("3+" or "Not suitable for children under 3 years"); BIS certificate number and safety warnings mandatory.
Products under IMS Act (infant formula, baby food) must carry mandatory IMS Act warning.

6.6 Apparel & Footwear

Textile products must comply with Textile (Consumer Protection) Regulations, 1988: fibre content composition, care instructions, country of origin, and size/measurement chart in Indian sizing.
Children's clothing must meet BIS safety requirements – no hazardous cords or drawstrings on neck/face areas.

6.7 Automotive Parts & Accessories

All helmets must carry mandatory BIS IS 4151 certification; listings without certification will be rejected.
Automotive spare parts must clearly state compatibility (make, model, year), OEM part number (if applicable), and whether the part is OEM, OEM-equivalent, or aftermarket.

6.8 Agriculture, Seeds & Pesticides

Seeds: must be certified; Seller must hold valid Seed Dealer Licence under Seeds Act, 1966.
Pesticides: must be registered with CIB&RC; Seller must hold state dealer licence under Insecticides Act, 1968. Listing must include CIB&RC number, active ingredient, target pest, dosage, pre-harvest interval, and disposal instructions.
Sale of GM organisms, unregistered seed varieties, or pesticides banned under CIB&RC notification is prohibited.

SECTION 7: PRICING POLICY

Sellers have full autonomy to set their selling prices. The selling price (inclusive of all taxes) must NEVER exceed the MRP printed on the product packaging. Selling above MRP is an offence under the Legal Metrology Act, 2009.
Prices must be displayed in Indian Rupees (INR), inclusive of GST. Delivery charges, if any, must be shown separately and transparently before checkout.
Nestopar does not directly or indirectly control or mandate Seller pricing in accordance with the FDI Policy for e-commerce.
"Was/Now" or "Crossed-out price" promotions may only display a price that was the Seller's actual transaction price on the Platform within the preceding 90 days.
Artificially inflating MRP/price before promotional events to create a false perception of larger discount constitutes an unfair trade practice under the Consumer Protection Act, 2019 and may be reported to the CCPA.
Price-fixing or coordination with other Sellers on pricing is anti-competitive under the Competition Act, 2002 and is strictly prohibited.

SECTION 8: NESTOPAR PLATFORM FEE STRUCTURE

Nestopar's fee structure is simple, flat, and transparent – one rate for all sellers, all categories, with no complex multi-tier commission slabs. Full fee details are published at nestopar.com/about-products/shop.

8.1 Complete Fee Schedule

Fee Type	Rate	Applicable On	Notes
Platform Fee (Commission)	5% Flat + GST	All successful orders – on order item value excluding delivery charges	Single flat rate across ALL product categories. No category-wise variation. Platform fee is reinvested back into Seller's Nestopar Advertising Wallet.
Payment Gateway & Transaction Processing Fee	3% + GST	All online payment transactions (Credit/Debit Card, Net Banking, UPI, Wallets)	Covers payment gateway and transaction processing costs. Does NOT apply to COD orders.
Delivery / Courier Charges	Actual Courier Cost + GST	Every shipped order	Charged at actual logistics partner rates for the applicable weight slab and distance zone. No markup by Nestopar.
COD (Cash on Delivery) Fee	Actual COD handling charge by logistics partner	All COD orders	COD handling and remittance fee charged by the logistics partner is passed through at actuals. Sellers may enable or disable COD per product via the Seller Dashboard.
Return / Refund / RTO Charges	Actual Reverse Courier Charges + GST	All return, refund, and RTO (Return to Origin) shipments	Applicable courier charges for reverse logistics remain payable as per Applicable Law and Seller's own declared Return Policy for the product.
TCS – Tax Collected at Source	1% (or rate as notified by GST Council)	Net taxable value of all supplies	Collected by Nestopar under Section 52 of CGST Act, 2017. Deposited against Seller's GSTIN. Seller can claim credit in GSTR-3B.
GST on Nestopar Platform Fees	18% GST on platform charges	All Nestopar platform fees and service charges	Nestopar issues valid GST invoice for all service charges. Seller may claim ITC subject to CGST Act eligibility.
TDS – Tax Deducted at Source	As applicable under Income Tax Act, 1961	Applicable service payments (advertising, FBN, etc.)	Form 16A issued quarterly. TDS deducted where required under relevant Income Tax provisions.

IMPORTANT: There are NO category-wise referral fee tiers, NO closing fees, NO listing fees, and NO monthly subscription fees on Nestopar. Sellers pay only on successful transactions and optional paid services.

8.2 Advertising Wallet – Platform Fee Reinvestment

Nestopar's unique Advertising Wallet model converts the Platform Fee charged on sales into advertising credits for the Seller:

Example	Value
Sales generated by Seller	10,000
Platform Fee charged (5%)	500
Credited to Seller's Advertising Wallet	500
Effective out-of-pocket cost if credits are fully utilised	0

Advertising Wallet credits may be used for: Home feed promotions, Product discovery ads, Landing page ads, Short video (Minix) placements, Featured campaigns, Brand awareness.
Advertising Wallet credits are NON-WITHDRAWABLE, usable only within the Nestopar advertising ecosystem, and expire if unused within 12 months. Governed by Nestopar's Advertising Policies.

8.3 Worked Settlement Examples

Example 1 – Prepaid Apparel Order (₹1,000, Mumbai → Delhi):

Component	Amount
Product Price (set by Seller)	1,000
Less: Platform Fee (5%)	- 50
Less: Payment Gateway Fee (3%)	- 30
Less: Courier Charges (approx.)	- 80 to 120
Less: TCS (1%)	- 10 (claimable in GSTR-3B)
Advertising Wallet Credit (5% reinvested)	+ 50 (for in-app ads)
Estimated Net Settlement to Seller	~ ₹790 – ₹830

Example 2 – COD Order (Apparel, ₹800):

Component	Amount
Product Price	800
Less: Platform Fee (5%)	- 40
Less: COD Fee (logistics, approx.)	- 35
Less: Courier Charges (approx.)	- 65
Less: TCS (1%)	- 8 (claimable in GSTR-3B)
Note: No Payment Gateway Fee on COD	--
Estimated Net Settlement to Seller	~ ₹652

IMPORTANT: Actual settlement amounts vary based on courier charges, product weight, delivery zone, and statutory rates. Use the Fee Calculator on the Seller Dashboard for accurate estimates.

8.4 Comparison with Traditional Marketplaces

Platform	Commission / Fee	Structure
Traditional Marketplaces	8% – 25%	Variable by category; additional closing fees, subscription fees, and listing charges often apply
NESTOPAR	5% Flat	One simple flat rate across all categories. No closing fees. No listing fees. No monthly fee.

8.5 Optional Paid Services

Service	Fee
Sponsored Products (CPC Advertising)	Bid-based; minimum ₹0.50 per click
Sponsored Brands (Brand Registry Sellers only)	Bid-based; minimum ₹1.00 per click
Sponsored Display (Brand Registry Sellers only)	CPC/CPM bid-based
Fulfilment by Nestopar (FBN) – Storage	Per cubic feet/month; see FBN Rate Card
Fulfilment by Nestopar (FBN) – Pick, Pack & Dispatch	Per shipment; weight-based; see FBN Rate Card
Account Management Service (AMS)	₹4,999/month; dedicated account manager
Premium A+ Content (non-Brand Registry Sellers)	₹500 per listing (one-time)
Lightning Deal / Flash Sale Slot	Application fee + deal funding requirement; subject to eligibility

8.6 Free Seller Benefits (Included at No Cost)

Benefit	Description
Free Product Catalogue Setup Assistance	Nestopar's onboarding team assists with initial catalogue upload, descriptions, and pricing.
Product Listing Support	Guidance on listing optimisation, keyword recommendations, category selection, HSN mapping.
Platform Onboarding Assistance	Dedicated onboarding support for the first 30 days after registration.
Discovery through Social Commerce	Products discoverable through Nestopar Social, Minix (short video), and Connect (long video) – organic reach beyond search.
AI-Powered Listing Tools	AI-generated product descriptions and competitive pricing suggestions built into the Seller Dashboard.
GST Invoice Generation	Automated GST-compliant invoice for every order; e-invoicing support for eligible Sellers.
Seller Dashboard & Analytics	Real-time order, inventory, payment, and performance analytics – free for all Sellers.
Brand Registry Enrolment	Free enrolment for trademark holders; enhanced listing tools and IP protection access.

8.7 Fee Changes

Fee revisions are notified with a minimum of 30 days' prior written notice via email and the Seller Dashboard.
Continued selling after the effective date of a fee change constitutes acceptance of the revised fees.

SECTION 9: PROHIBITED & RESTRICTED ITEMS

9.1 Absolutely Prohibited Items (Zero Tolerance)

The following may NEVER be listed under any circumstances. Violations result in immediate permanent account ban and referral to law enforcement:

Category	Specific Prohibited Items
Arms & Explosives	Firearms, pistols, revolvers, rifles, ammunition (Arms Act, 1959); explosives, detonators (Explosives Act, 1884); chemical/biological/nuclear/radiological weapons
Narcotics	All substances listed in NDPS Act, 1985 Schedules; cannabis/marijuana for recreational use; LSD, methamphetamine, MDMA, heroin, cocaine; drug paraphernalia
Human Body	Human organs, tissues, blood (Transplantation of Human Organs Act, 1994); commercial surrogacy (Surrogacy Regulation Act, 2021)
Tobacco & E-Cigarettes	Cigarettes, bidis, cigars; e-cigarettes, ENDS, vaping devices (banned under PECA, 2019); gutka, khaini, pan masala with tobacco
Counterfeits & Stolen Goods	Counterfeit/fake branded products; pirated software, DVDs, media; stolen goods; forged documents; fake currency/stamps
Wildlife Products	Products from protected species under Wildlife Protection Act, 1972 (ivory, tiger skin, coral, shahtoosh, sea turtle shells); live protected animals/birds
Obscene & Harmful Content	Child sexual abuse material (CSAM – POCSO Act, 2012 & IT Act, 2000); pornographic material; content promoting hate speech, religious vilification, or incitement to violence
Banned Chemicals	Ozone-depleting substances (ODS Rules, 2000); CIB&RC-banned pesticides (Aldrin, DDT, BHC etc.); asbestos; radioactive materials beyond safety thresholds
Gambling & Fraud	Lottery tickets, pyramid scheme kits (Public Gambling Act, 1867); items claiming false government endorsement
Miscellaneous	Schedule X drugs; products under active recall; items banned by Central/State Government notification; human trafficking facilitation

9.2 Restricted Items (Prior Written Approval Required)

The following may only be listed after obtaining prior written approval from Nestopar's Category Approvals team (category-approval@nestopar.com) and submitting all required licences:

Restricted Category	Key Approval Requirements
Schedule H Prescription Drugs	Drug Licence Form 20/21; Nestopar-approved prescription verification mechanism
Ayurvedic / Unani / Siddha / Homeopathic Medicines	AYUSH State Licence; Schedule VI compliance under Drugs & Cosmetics Act
Medical Devices – Class A & B	CDSCO Registration; MD Rules 2017 compliance
Medical Devices – Class C & D	CDSCO Manufacturing / Import Licence; case-by-case Nestopar review
Knives, Swords & Bladed Weapons (eligible types)	Compliance with Arms Act, 1959; state-specific regulations; no weapons intended for causing injury
Surveillance / CCTV Equipment	IT Act privacy compliance; no hidden spy cameras for privacy violation
Drones & UAVs	DGCA Type Approval; UIN registration; Drone Rules, 2021 compliance
Satellite Phones & Radio Devices	WPC (DoT India) Licence; compliance with Indian Telegraph Act, 1885
Live Animals & Birds (Non-Protected)	State Animal Husbandry Dept. NOC; Prevention of Cruelty to Animals Act, 1960 compliance
Precious & Semi-Precious Gemstones (loose)	GIA/IGI certification; customs duty compliance for imports
Antiques & Art (>75 years old)	Antiquities and Art Treasures Act, 1972 compliance; ASI clearance where applicable
Alcohol-Based Sanitisers & Disinfectants	Drug Licence (if classified as drug); BIS IS 12790; CDSCO compliance
Dietary Supplements & Nutraceuticals	FSSAI approval for health claims; FSS (Health Claims) Regulations, 2018 compliance
Fireworks & Sparklers (seasonal)	Explosive Licence; PESO approval; only in permitted states/seasons
Adult / Sexual Health & Wellness Products	Age-restricted category; discreet outer packaging mandatory; no explicit outer packaging

IMPORTANT: Listing a Restricted Item without prior written Nestopar approval results in immediate listing removal. Repeated violations lead to account suspension. Approval requests take 7–15 business days.

SECTION 10: ORDER MANAGEMENT & FULFILMENT

10.1 Order Confirmation & Dispatch

Sellers must confirm order acceptance within 24 hours of order placement.
Products must be dispatched within the declared Handling Time (default: 2 business days from order confirmation; maximum 5 business days for made-to-order items with prior Nestopar approval).
Tracking AWB number must be updated on the Seller Dashboard within 24 hours of dispatch.
A valid GST-compliant tax invoice (with Seller GSTIN, HSN code, item details, GST breakup, and Seller authorised signature) must accompany every shipment.
E-invoicing (IRN from IRP portal) is mandatory for Sellers with aggregate turnover above ₹5 crore.

10.2 Packaging Standards

Products must be securely packed to withstand transit; fragile items must be cushioned and marked "FRAGILE".
Liquid products must be sealed leak-proof in a sealed bag inside a secondary outer container.
All packaging must comply with Plastic Waste Management Rules, 2016 (as amended); no non-compliant single-use plastics.
Mandatory product labels (MRP, BIS mark, FSSAI number) must NOT be obscured by the shipping label.

10.3 Delivery & Logistics

Sellers may use Nestopar Logistics (NL) or Nestopar-approved third-party logistics partners listed on the Seller Dashboard.
Sellers using unapproved logistics providers may forfeit Seller protection in disputes.
If a product cannot be dispatched within the Handling Time (e.g., due to Force Majeure), the Seller must immediately notify the Buyer via Platform messaging and initiate cancellation if fulfilment within 3 additional business days is not possible.

SECTION 10A: RTO (RETURN TO ORIGIN) POLICY – UNDELIVERED ORDERS

An RTO (Return to Origin) occurs when a shipment cannot be delivered to the Buyer and is returned to the Seller by the logistics partner. This section sets out the charges and obligations applicable to RTO events, which differ depending on whether the order was a COD (Cash on Delivery) order or a Prepaid (online payment) order.

10A.1 What Triggers an RTO

RTO Trigger	Description
Buyer unavailable / refused delivery – COD	Logistics partner attempts delivery 2–3 times at the address provided by the Buyer. If the Buyer is unavailable or refuses to accept the COD parcel after all attempts, the shipment is marked RTO and returned to Seller.
Buyer unavailable / refused delivery – Prepaid	Same delivery attempt process (2–3 attempts). If undelivered, the prepaid shipment is returned to Seller and full product amount is refunded to the Buyer.
Incorrect / undeliverable address	Shipment returned if the address provided by the Buyer is incomplete, incorrect, or inaccessible. Seller is still liable for courier costs.
Buyer requested cancellation after dispatch	If Buyer cancels after the order has been dispatched, the shipment may be returned mid-transit or at delivery point. RTO charges apply.

10A.2 RTO Fee Structure – COD Orders (Undelivered after 2–3 Attempts)

When a COD order is returned undelivered after 2–3 delivery attempts, the following charges apply to the Seller:

Charge	Applicable?	Amount / Basis
Platform Fee (5%)	NO – NOT CHARGED	Since no sale was completed (Buyer did not accept and pay), Nestopar does NOT charge the 5% Platform Fee. There is no successful transaction to commission.
Payment Gateway / Processing Fee (3%)	NO – NOT CHARGED	COD orders involve no online payment processing. No payment was collected from the Buyer. PG fee does not apply.
Forward Courier Charges (Seller → Buyer)	YES – Seller bears cost	The forward delivery cost (Seller's pin code to Buyer's pin code, actual weight slab) is charged to the Seller. This was incurred when the shipment was dispatched.
RTO / Reverse Courier Charges (Buyer → Seller)	YES – Seller bears cost	The return shipment cost (Buyer's pin code back to Seller's pin code) is charged to the Seller at actual logistics partner rates.
COD Handling Fee	NO – NOT CHARGED	No COD amount was collected. COD handling fee is not applicable on undelivered COD orders.
TCS (1%)	NO – NOT CHARGED	TCS under CGST Act Section 52 applies only on completed taxable supplies. An undelivered order is not a completed supply.

IMPORTANT: For a COD order returned undelivered: the Seller bears ONLY the forward courier cost + RTO/reverse courier cost. No platform fee, no PG fee, no COD fee, no TCS. No amount is payable to or receivable from the Buyer – the COD amount was never collected.

Worked Example – COD RTO (Apparel, ₹800, Mumbai → Delhi):

Component	Amount
Product sale value	₹800
Platform Fee (5%)	₹0 – NOT charged (no completed sale)
Payment Gateway Fee (3%)	₹0 – NOT charged (no online payment)
Forward Courier Cost (approx.)	₹80 to 120 (charged to Seller)
RTO / Reverse Courier Cost (approx.)	₹60 to 100 (charged to Seller)
TCS	₹0 – NOT charged
Net cost to Seller on an RTO COD order	₹140 to 220 in courier costs only
Amount refunded to Buyer	₹0 – Buyer paid nothing (COD; never collected)

10A.3 RTO Fee Structure – Prepaid Orders (Undelivered / Returned to Origin)

When a Prepaid (online payment) order is returned undelivered, the Buyer has already paid online. The full product amount is refunded to the Buyer. The following charges apply to the Seller:

Charge	Applicable?	Amount / Basis
Platform Fee (5%)	NO – NOT CHARGED	No successful sale was completed – the product was not delivered and the Buyer is refunded. Nestopar does NOT charge the 5% Platform Fee on undelivered prepaid orders.
Payment Gateway / Processing Fee (3%)	YES – Charged to Seller	The Buyer paid online. The payment was processed through the payment gateway, and the gateway charges were incurred at the time of transaction. The 3% PG fee is charged to the Seller even when the order is returned undelivered.
Forward Courier Charges (Seller → Buyer)	YES – Seller bears cost	Forward delivery cost incurred at dispatch; charged to Seller at actual logistics partner rates.
RTO / Reverse Courier Charges (Buyer → Seller)	YES – Seller bears cost	Return shipment cost charged to Seller at actual logistics partner rates.
TCS (1%)	Reversed / adjusted	TCS initially deducted is reversed/adjusted in Seller's settlement as the supply did not complete.
Refund to Buyer	FULL REFUND to Buyer	The full amount paid by the Buyer at checkout (product price + any delivery charge paid by Buyer) is refunded to the Buyer's original payment method within standard refund timelines.

IMPORTANT: For a Prepaid order returned undelivered: the Seller bears the 3% Payment Gateway Fee + forward courier cost + RTO/reverse courier cost. The 5% Platform Fee is NOT charged. The Buyer receives a FULL REFUND of the amount paid.

Worked Example – Prepaid RTO (Electronics, ₹2,000, Bangalore → Chennai):

Component	Amount
Product price paid by Buyer (online)	₹2,000
Platform Fee (5%)	₹0 – NOT charged (no completed delivery)
Payment Gateway Fee (3%)	₹60 (charged to Seller – payment was processed)
Forward Courier Cost (approx.)	₹90 to 130 (charged to Seller)
RTO / Reverse Courier Cost (approx.)	₹70 to 110 (charged to Seller)
TCS (1%)	Reversed / adjusted – not charged
Net cost to Seller on an RTO Prepaid order	₹220 to 300 (PG fee + two-way courier)
Amount refunded to Buyer	₹2,000 FULL REFUND to original payment method

10A.4 Refund Timeline to Buyer – Prepaid RTO

Payment Method	Refund Timeline
Credit Card / Debit Card	5–7 business days from refund initiation
Net Banking	3–5 business days
UPI (GPay, PhonePe, Paytm UPI, BHIM)	1–3 business days
Nestopar Pay Wallet	Instant
EMI (Credit Card)	5–7 business days; EMI may be cancelled by bank

NOTE: Refund is initiated by Nestopar upon confirmation of RTO – i.e., when the logistics partner updates the shipment status as "RTO Delivered" (returned to Seller's warehouse). Nestopar does not wait for the Seller's instruction to process the Buyer refund on prepaid RTOs.

10A.5 How RTO Costs Are Recovered from the Seller

Same as return/refund cost recovery (Section 11A.2): deducted from the Seller's next pending settlement cycle; or via Nestopar GST invoice if no settlement balance is available.
All RTO charges are itemised in the Seller's settlement statement under Payments → Orders → RTO Charges.
Sellers can dispute an RTO charge within 15 business days via the Seller Dashboard Settlement Dispute Tool if they believe the charge is incorrect.

10A.6 Reducing RTO Rate – Best Practices for Sellers

High RTO rates hurt Seller profitability and reduce account health scores. Sellers should:

Verify the Buyer's address and phone number before dispatch (especially for high-value COD orders) – the Seller Dashboard provides a Buyer contact number for this purpose.
Avoid dispatching COD orders to addresses in areas with known low COD acceptance rates (flagged in the Seller Dashboard).
Consider disabling COD for high-value or heavy products where RTO cost would be disproportionate.
Set realistic delivery time estimates – unrealistic estimates lead to Buyer unavailability at delivery.
Provide accurate product descriptions – minimises "refused at delivery" returns due to product mismatch.

NOTE: A Seller's RTO Rate (percentage of shipped orders returned undelivered) is tracked as a performance metric. Sellers with an RTO Rate above 10% in any rolling 30-day period will be flagged for review and may have COD disabled on their listings.

10A.7 Self-Delivery Sellers – RTO Responsibility

Self-Delivery Sellers manage their own logistics; RTO and undelivered order costs are entirely their responsibility.
Nestopar does not charge Self-Delivery Sellers any courier or RTO fees – these are borne directly by the Seller through their own logistics arrangement.
For Prepaid orders, even Self-Delivery Sellers must ensure the full Buyer refund is processed within the standard timelines – Nestopar will initiate the refund from the Seller's settlement balance and recover accordingly.
The Platform Fee (5%) waiver on RTO applies equally to Self-Delivery Sellers – no platform fee is charged on undelivered orders regardless of delivery mode.